Cardif – Digital Workplace Engineer , AV IT Service Delivery Dept.

March 3, 2026

Cardif – Digital Workplace Engineer , AV IT Service Delivery Dept.

Reference123456789010111241

  • Fixed Term Contract
  • JP-Tôkyô-Shibuya
  • INFORMATION TECHNOLOGY
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Job Description

Job Title:

DIGITAL WORKPLACE ENGINEER

Department:

IT Service Delivery

Reporting Manager:

L1 Manager

`dotted` reporting manager

N/A

Management position

NO

Responsible for hiring 

NO

JAD description attachment

See extract from job guide below

Common objectives for this job level

  • Full alignment with company shared goals and IT strategy
  • Teamwork
  • IT Helpdesk management/ Technical Support
  • Procurement management 

Local roles

  • L1 Technician

Languages

  • English language fluency: optional
  • Japanese language fluency: Mandatory

Education level

  • Bachelor or equivalent / 5+ years of experience 

Validity of this job description

  • 01/01/2026 to 30/06/2027

 

Assignment

Under the L1 Manager supervision the Digital Workplace Engineer is a technical adviser, recognized by his/her strong expertise in one or more Digital Working. He/she works on one or more

critical services:

  • Assist the L1 Manager in the steering of the daily L1 task and operations
  • Manage all L1 Inventories tasks 
  • Workstation management with SCCM (System Center Configuration Manager), Active Directory, antivirus and EDR (Endpoint Detection & Response) infrastructure.
  • Workstations OS BUILDs including Mac OS, security and update patches, packaging
  • Mobility with container management on mobile devices
  • Compiling and revising helpdesk operation documents (both in Japanese/English )
  • Work closely with our local Customer Call Center Team to address users/partners issues.
  • Ticket escalation to the Local our Global IT/APAC/EMEA

Local adaptation :

Oversea the procurement process of the Team and Division

Principal Activities

The collaborator will be involved in some or all of the following activities

  • Maintaining the services within the scope in operational conditions
  • Collaborating with other teams and business division within the company
  • Assessing risks and ensuring that the proposed solutions are feasible, usable and long-term
  • Acting as the reference person for suppliers in managing local procurement
  • Carrying out technical studies to optimize solutions, their integration, the automation of their operations and their cost
  • Monitoring the helpdesk operation including the ITOP daily activities
  • Providing technological intelligence to find modern and automatic solutions

Local adaptation :

The employee is called L1 engineer  or L1 Technician

Job skills and / or technical

  • BUSINESS SKILLS
  • IT infrastructure
  • Production Operation Steering 
  • IT Risk and Cybersecurity 
  • TRANSVERSAL SKILLS
  • Creativity & Innovation / Problem Solving
  • Analytical Ability
  • Customer oriented
  • Ability to manage a project

Knowledge needed for below tools or similar

In-depth knowledge of technologies:

  • Workplace base: Active Directory, SCCM, McAfee…
  • Workplace: MS Windows, Mac OS, GPOs (Group Policies), HVD, packaging…
  • Collaborative tools: MS Exchange, Office 365 Teams and Sharepoint…
  • Mobility: IOS, Android, MobileIron…
  • Cloud: Microsoft AZUR
  • Recording: VERBA, Verint
  • Operating Systems

– Windows: Windows 11

Local adaptation : 

Behavioral skills and / or managerial :

nBEHAVIOURAL SKILLS

Ability to Deliver / Results Driven

Ability to collaborate / teamwork

Client Focused

Proactivity

Local adaptation :  

  • Ability to work in both Japanese and English 
  • Ability to manage local vendors

Specific Qualifications and certifications 

  • ITIL certification v3 or above
  • Japanese insurance business certifications as per the regulation
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